The first date
Since 2010, the government has established that patients must identify themselves before starting treatment.
The patient is expected to bring his/her proof of identity at the first appointment. This may be a (foreign) passport, Dutch driver’s license or identity card, or Dutch aliens document.
When you, as a patient, come for the first time, every effort is made to arrive at a proper diagnosis as quickly as possible. Without a doctor’s referral, the first step is a screening to determine whether you are at the right agency. If you do come with a referral, the physiotherapist will immediately start the examination after a preliminary interview.
The physiotherapist is obliged to make an electronic file for each patient. This takes some time, but is very important for the treatment process. After the diagnosis has been made, the treatment proposed by the physiotherapist will be discussed with you. With your consent, we will keep in close contact with your doctor or general practitioner.
All therapists have the same background in terms of study. The therapists in all our centers are registered physiotherapists. Every therapist has followed one or more specializations in which he or she has become professional. This means that in principle you can contact any of our therapists with your complaint. If it turns out that your complaint can be treated better by another therapist or at a different location in connection with the specialized pattern of complaints, your therapist will discuss this with you and see what the options are for you.